- Jul 2015
God, a friend of mine was stuck on a train for two hours without being told why they were delayed and what was going on. The stupid thing was, they were just outside a station. They could have got off the train and walked to the station, and carried on their journey, but the train staff wouldn't let them off due to "health and safety" reasons.
What they do here is send a loc that tows or pushes the train to the nearest station. Much quicker than waiting for permission and certainly when near a station.
If there is a two minute delay on a Japanese train, you'd get a very apologetic announcement telling you why there is a delay and regular updates.
You wouldn't think it was so hard for British train companies to do the same.
It is the same in Belgium. Apparently it is a privilege that they are able to transport you from Brussel to Antwerpen, so you shouldn't pester them with question like "is there any train going?".