I think it's human nature that if someone is slacking or or even doing only a mediocre job at what they're doing, it's a lot easier to get pissed off at them if they're making high union wages than if you know they're probably only making minimum wage.
Actually . . . I think people can get a lot done through a large quantity of mediocre work.
And maybe in something like making a movie, occasionally allowing really excellent work to come through. In zen fashion, allowing great work, not trying to force it.
And yes, I’m sure engineering is different.
But I’m still guessing it’s a little like I sometimes tell myself with driving: sloppy B+ [I tend to be much too much of a perfectionist! ]
And with customer service . . .
I think it’s crazy when companies tell their employees, “Wow them with service.”
First off, I don’t want them that much in my face and that clingy. And then, I hardly notice the different between A level and B level. But I do notice the difference between B and C level.
It’s a little like driving, How good is your B game?
Anyway, I often blame management because I used to be in management.